Do you offer group discounts?
Definitely! Please email us at firstname.lastname@example.org for more information.
I'm having trouble accessing my account. What should I do?
Email us at events@ createvalue.org (from the email address used to create the account) and we can help you.
Can I pay by invoice?
If you prefer to pay by invoice, send us an email to email@example.com. We will contact you within 1 business day.
How do I earn continuing education credits?
Healthcare professionals can earn continuing medical education (CME) credits, nursing continuing professional development (NCPD) contact hours, or ACHE credit (for members of the American College of Healthcare Executives) by completing the evaluation that will be available only upon 100% course completion. All participants can earn a CME attendance certificate.
How do I know which courses are approved for continuing education credits?
Please refer to the course overview page to determine if credits are offered for a course.
Do network members get any discounts?
Definitely! You can save up to 75% off by being a member of our peer-to-peer learning network. For more information email firstname.lastname@example.org.
How much time should a learner expect to spend on a course?
When completing a course, it is important to review the materials and do the homework for the best learning experience. Each course lists the hours of video content, but you will also want to plan for time to complete the practice portions. Each learner is unique, depending on your schedule a course can range from taking a few days to multiple weeks to complete, with some being a little longer due to the number of lessons and the homework required for those lessons.
Karen is the Director of Education where she is responsible for the development of curriculum and educational services. In her role, she works with healthcare organizations to understand their current state and design a transformation journey roadmap to help them reach their goals of attaining operational excellence. Karen joined Catalysis after 20 plus years at healthcare organizations, including ThedaCare where she worked in process improvement and operations in both clinical and hospital settings. During that time, she served on the steering team and piloted the initial development of ThedaCare’s lean management system created to support leaders to better understand their business, develop strong collaborative teams, and create visual management to see and improve performance. You can read about her integral role in the development of ThedaCare’s lean management system in the book Beyond Heroes, by Kim Barnas. Prior to joining our team, Karen served as faculty for Catalysis where she worked with healthcare organizations across North America.Email
Dr. Pam Helander has spent three decades in healthcare in the roles of bedside nurse, quality team member and leader, executive in hospital operations and system quality, and lean expert. She has worked as a coach/mentor of lean processes as well as the leader of a Value stream, transforming care and developing people. Her work life has been at ThedaCare, an integrated health system in Wisconsin. She has also served on statewide task forces and local community forums (i.e. Rotary, Leadership Fox Cities, WNA Interprofessional Education). She is a registered nurse (DNP) with a Masters in Organizational Leadership and Certification in Healthcare Quality (CPHQ). Her passion is for coaching others and seeing them grow as they understand how they can make a difference and see positive outcomes from their efforts.Email
Chris works closely with Catalysis Healthcare Value Network member organizations to help them assess their current state and develop a plan to reach their transformation goals. He facilitates opportunities for CHVN members to learn, share, and connect with one another. Chris also serves as a Catalysis faculty member, teaching healthcare leaders from around the world about the principles of operational excellence and how they are the foundation for a lean transformation. He previously held various operations leadership and lean deployment positions at Akron Children’s Hospital in Ohio, where he worked with teams to implement several projects and programs to instill a culture of continuous process improvement throughout the organization. Chris received his Bachelors Degree in Communications from The University of Toledo, his Master of Business Administration from Ashland University and his Master Business Operational Excellence from The Ohio State University.Email