Deploying Patient-Centered Strategy

Students will understand the principles, systems, and tools to facilitate the team-based processes of identifying unmet customer needs, prioritizing opportunities, developing strategies, and deploying those strategies with organizational alignment.

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Course curriculum

1. Welcome!
  FREE PREVIEW
2. How to Use this Course
3. Before you get started...
1. Essential concepts in strategic management
2. Where might you start?
3. Reference Materials
1. Develop a shared understanding at 3 levels
2. Starting with voice of the patient as customer
3. Who is the target of your value creation?
4. Transactional level analysis
5. Facilitating a transactional level analysis
6. Industry level analysis
7. Facilitating an industry level analysis
8. Macroenvironmental level analysis
9. Facilitating a macroenvironmental level analysis
10. Keeping the Market Position Assessment current and fresh
11. Reference Materials
1. Seeing the gap between currrent and future states
2. Defining your gap
3. Defining and generating patient-centered strategic opportunities
4. Facilitating the prioritization
1. The Playing to Win framework
2. Facilitating the Winning Aspiration
3. Defining Where to Win
4. Facilitating Where to Win
5. Defining How to Win
6. Facilitating How to Win
7. Defining Key Capabilities
8. Facilitating Key Capabilities
9. Reference Materials
1. "What must be true?"
2. Facilitating "What must be true?"
1. Starting learning loops
2. Facilitating the learning process
3. Managing learning loops
1. X-matrix as a visual management tool
2. Make a connection
3. Managing the "Flow of Work"
4. Flow of Work
1. Summary and Closing
2. Reference Materials
3. Evaluation

About this course

$699.00
1.5 hours of video content

Included in this course

Opportunities to Practice

Steps and instructions to guide you to apply these concepts to your own situation
Downloadable Templates

Multiple templates and frameworks provided to experiment with as you develop and deploy strategies
Techniques for Facilitation

Examples and tips for how to facilitate your own team-based processes for strategy work

Course Overview

Strategic management is a process-based capability that enables teams to create breakthrough value with customers. The benefits are increased focus on the critical few, reduction of overburden, alignment of resources, and rapid learning to overcome inertia.

Participants will be able to facilitate team-based processes to develop and deploy strategies that create relevant, differentiating value for customers.
Participants will be able to coach the development of systems that enable organizational alignment and rapid study/adjust learning cycles that increase adaptability to changing market conditions.
Participants will apply these principles and tools to an opportunity of their choosing during the course to gain confidence that they can facilitate teams in the development and deployment of patient-centered strategies.

Learn how to create more value for your customers in complex and ever-changing environments!

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If you prefer to pay by invoice email us at [email protected]

We will contact you within one business day to begin the invoicing process.

Instructor

Faculty Jeff Hunter

Jeff Hunter has extensive experience in healthcare leadership, strategy formulation and strategy deployment. His peers respect his ability to analyze and synthesize complex information and ideas; communicate them in clear, understandable, and actionable terms; and facilitate strategic thinking among leadership teams with engaging, visual methods. Jeff has a special interest in facilitating strategic thinking for professional organizations such as healthcare, higher education, and service organizations, as well as not-for-profit community agencies. His coaching and facilitation enables others to manage vision and purpose with strategic agility. Jeff is on the faculty of Catalysis and the Donald J. Schneider School of Business and Economics at St. Norbert College. He is also a Strategic Planning Fellow for Sg2, a leading provider of health care intelligence, analytics, and consulting. From 1991 until his retirement in 2015 he was the Senior Vice President, Strategy and Marketing for ThedaCare, a community-sponsored system of hospitals, physicians, behavioral health services, and home care based in Appleton, Wisconsin. He was primarily responsible for strategic planning, marketing, government relations, philanthropy, and e-health. Prior to joining ThedaCare in 1991, Mr. Hunter managed the consulting practice for Brim Healthcare in Portland, Oregon. He began his career in healthcare with Presbyterian/St. Luke’s Medical Center in Denver, Colorado. Mr. Hunter received his B.S. in Economics from the University of Detroit and his M.A. in Health Services Administration from the University of Wisconsin-Madison. Mr. Hunter is actively involved in his community, is a member of the Board of Visitors of the Donald J. Schneider School of Business and Economics at St. Norbert College, and Past President of the Board of Directors of the Boys and Girls Club of the Fox Valley.