-
Do you offer group discounts?
Definitely! Please email us at [email protected] for more information.
-
I'm having trouble accessing my account. What should I do?
Email us at [email protected] from your registration email and we can help you.
-
Can I pay by invoice?
If you prefer to pay by invoice, send us an email to [email protected]. We will contact you within 1 business day.
-
How do I earn continuing education credits?
Healthcare professionals can earn continuing medical education (CME) credits, nursing continuing professional development (NCPD) contact hours, or ACHE credit (for members of the American College of Healthcare Executives) by completing the evaluation that will be available only upon 100% course completion. All participants can earn a CME attendance certificate.
-
How do I know which courses are approved for continuing education credits?
Please refer to the course overview page to determine if credits are offered for a course.
-
Do network members get any discounts?
Definitely! You can save up to 75% off by being a member of our peer-to-peer learning network. For more information email [email protected].
Courses
-
Tool for Improvement - Pareto Charts
Students will be able to use a Pareto Tool to determine areas to focus on for improvement work.
$49
-
Tool for Improvement - Process Flow Mapping
Students will be able to create a process flow map so they can effectively map a process flow to identify where a process is breaking down, stalling, or causing defects.
$49
-
Tool for Improvement - Fishbone Diagram
Students will be able to understand the purpose and mechanics of creating a fishbone diagram so they can apply this tool to understand sources of process failures and begin the work of root cause analysis.
$49
-
Tool for Improvement - Communication Circle
Students will be able to define how and when to use a communication circle so they can apply the tool in problem solving to identify process wastes and defects in communication flows.
$49
-
Tool for Improvement - 8 Wastes
Students will be able to understand how to use the 8 Wastes so they can identify and remove waste in the processes of their organization.
$49
-
Tool for Improvement - 5 Whys
Students will be able to describe the purpose of the 5 Whys technique so they can apply this technique to identify root cause(s) in the problem-solving process.
$49