Included in this course:

  • Downloadable Templates & Worksheets

    Continue to practice what you learn even after you complete the course.

  • Built-in Quizzes

    Test your knowledge and retention as you go.

  • CE Credits

    CE credits and certificate of completion are available to help you maintain your licenses.

Learning Objectives

At the end of this session, participants will be able to:

  • Define where A3 thinking fits in the larger context of organizational excellence

  • Describe the ideal behaviors required for the practice

  • Describe the thinking process embedded in the A3 form

  • Practice applying the thinking process to a problem in the work

Why wait?

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Course curriculum

  • 1

    Welcome to the Course

  • 2

    Chapter #1-Kick-Off and Overview

    • NOTE:

    • Before we begin...

    • Kickoff and Overview

    • Overview of Organizational Excellence

    • Thinking and Change

    • The Scientific Method

    • Chapter #1 Kickoff and Overview Quiz

  • 3

    Chapter #2-The Tool

    • What is an A3?

    • Recipe Card Overview

    • Alignment within an Organization

    • Chapter #2 the Tool Quiz

    • A3 Template

    • Recipe Card

  • 4

    Chapter #3-Background and Current Condition

    • Chapter 3 Introduction

    • Background and Current Condition Overview

    • Tools for Background/Current Condition

    • 8 Wastes

    • 8 Wastes Worksheet

    • Process Flow Mapping

    • Pareto Charts

    • Line Charts & Bar Charts

    • Spaghetti Diagram

    • SIPOC

    • SIPOC Template

    • Communication Circle

    • Student Activity: Start Your A3

    • Chapter #3 Background and Current Condition Quiz

    • Problem Solving Guide

    • Tools Decision Guide

  • 5

    Chapter #4-Problem Statement, Goals and Targets

    • Chapter 4 Introduction

    • Problem Statement and How to Write One

    • Student Activity: Complete Box 2

    • Goals and Targets

    • Student Activity: Add Goals and Targets to Your A3

    • Chapter Summary

    • Chapter #4 Problem Statement, Goals and Targets Quiz

  • 6

    Chapter #5-Gap Analysis and Root Cause

    • Chapter Introduction

    • Gap Analysis

    • Tools for Gap Analysis

    • 5 Whys

    • 5 Whys Worksheet

    • Fishbone Diagram

    • Student Activity: Determine Your Root Cause

    • Chapter Summary

    • Chapter 5 Gap Analysis and Root Cause Quiz

  • 7

    Chapter #6-Countermeasures and Plan

    • Chapter Introduction

    • Experiments to Root Cause

    • Action Plan Development

    • Student Activity: Determine Actions and Develop a Plan

    • Chapter Summary

    • Chapter #6 Countermeasures and Plan Quiz

    • Trial Summary Template

    • Action Plan Template

  • 8

    Chapter #7-Follow up/Adjust and Tell the Story

    • Chapter 7 Introduction

    • Study Results

    • Student Activity: Complete Box 6

    • Adjust

    • Tell Your Story

    • Student Activity: Continue to Work on Your A3

    • Chapter #7 Follow up/Adjust and Tell the Story Quiz

    • Additional References for A3 Thinking

  • 9

    Summary and Closing

    • Evaluation

    • Summary and Closing

About the Instructor


Pam Helander

Dr. Pam Helander has spent three decades in healthcare in the roles of bedside nurse, quality team member and leader, executive in hospital operations and system quality, and lean expert. She has worked as a coach/mentor of lean processes as well as the leader of a Value stream, transforming care and developing people. Her work life has been at ThedaCare, an integrated health system in Wisconsin. She has also served on statewide task forces and local community forums (i.e. Rotary, Leadership Fox Cities, WNA Interprofessional Education). She is a registered nurse (DNP) with a Masters in Organizational Leadership and Certification in Healthcare Quality (CPHQ). Her passion is for coaching others and seeing them grow as they understand how they can make a difference and see positive outcomes from their efforts.