Welcome!
How to Use This Course
Meet Your Faculty for This Course
NOTE:
Before we begin...
Kickoff and Overview
Overview of Organizational Excellence
Thinking and Change
The Scientific Method
Chapter #1 Kickoff and Overview Quiz
What is an A3?
Recipe Card Overview
Alignment within an Organization
Chapter #2 the Tool Quiz
A3 Template
Recipe Card
Chapter 3 Introduction
Background and Current Condition Overview
Tools for Background/Current Condition
8 Wastes
8 Wastes Worksheet
Process Flow Mapping
Pareto Charts
Line Charts & Bar Charts
Spaghetti Diagram
SIPOC
SIPOC Template
Communication Circle
Student Activity: Start Your A3
Chapter #3 Background and Current Condition Quiz
Problem Solving Guide
Tools Decision Guide
Chapter 4 Introduction
Problem Statement and How to Write One
Student Activity: Complete Box 2
Goals and Targets
Student Activity: Add Goals and Targets to Your A3
Chapter Summary
Chapter #4 Problem Statement, Goals and Targets Quiz
Chapter Introduction
Gap Analysis
Tools for Gap Analysis
5 Whys
5 Whys Worksheet
Fishbone Diagram
Student Activity: Determine Your Root Cause
Chapter Summary
Chapter #5 Gap Analysis and Root Cause Quiz
When confronted with a problem, do you jump to “solving” it only to find it return? Many things we perceive as problems are only symptoms of a larger issue. When we only address the symptom, the underlining issue will continue to fester. Learn how to apply the scientific method of Plan, Do, Study, and Adjust to go beyond treating the symptoms and identify the real problem.
In this course, participants will learn how to apply this P-D-S-A cycle and capture their thinking on an A3 document. During the “Plan” section, participants will capture important background information and identify critical elements in the current condition. Next, participants will articulate an objective problem statement and identify the desired state or target condition. From the identified gaps, participants will develop potential countermeasures to address the root causes. From this plan, experiments will be defined in the “Do” section. Performance against these countermeasures will be “Studied” so adjustments (“Adjust”) can be made. As participants capture these P-D-S-A components, they will also learn how to share their thinking to engage and communicate with others to gain deeper insights.
Target Audience: Clinical and nonclinical leaders across the healthcare industry including physicians, nurses, and healthcare executives
At the end of this session, participants will be able to:
Define where A3 thinking fits in the larger context of organizational excellence
Describe the ideal behaviors required for the practice
Describe the thinking process embedded in the A3 form
Practice applying the thinking process to a problem in the work
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Students will be able to describe the benefits of principle-driven behaviors and create Key Behavior Indicators to integrate tools, systems, and principles needed within organizational systems
$699
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Students will develop an understanding of what leadership behaviors are critical to ensuring sustainable improvement and create a personal plan for improvement that focuses on behaviors and opportunities to transform their organization's culture.
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